Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Standard shipping typically takes 7–15 business days. Express shipping options are available at checkout for faster delivery.

Do you ship to the United States?
Yes! We ship across Canada and the United States. Shipping rates and delivery times vary by location.

How do I track my order?
Once your order ships, you’ll receive a tracking number via email. You can use it to monitor your delivery in real time.

Can I change or cancel my order after placing it?
We process orders quickly, so please contact us as soon as possible if you need to make changes. We’ll do our best to accommodate your request before it ships.

Products

Are your products compatible with MagSafe?
Yes! Our Magnetic Wireless Power Bank, Magnetic Car Mount, and MagSafe Wallet are all designed to be fully MagSafe compatible.

What devices are compatible with the 65W GaN Charger?
Our GaN charger is compatible with most USB-C devices including iPhones, Android phones, MacBooks, iPads, and laptops.

Is the 3-in-1 Charging Station compatible with all smartwatches?
The 3-in-1 station is designed to charge Apple Watch, AirPods, and iPhone simultaneously. Please check the product page for full compatibility details.

How durable is the Braided USB-C Cable?
Our braided cable is tested to withstand 10,000+ bends, making it significantly more durable than standard cables.

Returns & Warranty

What is your return policy?
We accept returns within 30 days of delivery for items in their original, unused condition. Please contact us to initiate a return.

What does the warranty cover?
All DG Voltivo products come with a 12-month warranty covering manufacturing defects. Damage caused by misuse or accidents is not covered.

How do I make a warranty claim?
Simply reach out to our support team with your order number and a description of the issue. We’ll get it sorted quickly.

Payments & Security

What payment methods do you accept?
We accept all major credit cards, Shop Pay, and other payment methods available at checkout.

Is my payment information secure?
Absolutely. All transactions are processed through Shopify’s secure, encrypted payment system. We never store your payment details.